MConnect
The MConnect app brings residential property management, smart home systems, intercom and access control, a community news feed, exclusive resident-only marketplace offers, and 24/7 household services together in one seamless digital experience.
Role
Product Designer
Client
Mangazeya
Year
2024
Platform
iOS / Android
Challenges
- The previous off-the-shelf solution lacked flexibility and couldn’t adapt to evolving business needs or resident expectations.
- Improve the quality and accessibility of services provided to residents by both the company and its partner network.
Task
Create a new mobile app that improves on the previous off-the-shelf solution while making the experience more convenient, accessible, and functional for residents.
Results
More than
85 000$
Residents pay utility and maintenance fees through the app
Winner of the
Global CIO
For Best Project in Construction & Real Estate
Over
3 000
Residents actively use the app
We gathered insights into our target audience — their needs, preferences, and behavior patterns. This helped us better understand how to create an effective user experience aligned with real user expectations.
We also conducted competitive research across both Russian and international markets, analyzing successful products and best practices within the industry.
We also conducted competitive research across both Russian and international markets, analyzing successful products and best practices within the industry.
The app makes it easy for residents to request maintenance services, pay utility bills, issue guest or family access passes, and access a wide range of everyday services in just a few taps.
Designed as an essential everyday tool, the app simplifies daily life for residents and creates a more seamless living experience within the residential community.
Designed as an essential everyday tool, the app simplifies daily life for residents and creates a more seamless living experience within the residential community.
Service Requests
To make the process faster and more intuitive, users can choose from a list of the most common issues when creating a service request. This significantly reduces the time needed to submit a request and improves the accuracy of issue reporting.
Built-in chat functionality allows residents to communicate directly with their assigned technician — уточнить детали, ask questions, or receive guidance throughout the process.
Once the work is completed, the request is submitted to the resident for approval. Users can then rate the quality of service and leave feedback about the completed work.
Once the work is completed, the request is submitted to the resident for approval. Users can then rate the quality of service and leave feedback about the completed work.
Billing & Payments
Residents can manage their finances and pay utility bills directly through the app — anytime, from anywhere. All previous transactions are securely stored and доступны at any time for quick access and reference.
The app also provides detailed expense breakdowns for utilities, electricity, water usage, and other household services. This gives users greater transparency into their spending habits and helps them make more informed financial decisions when optimizing monthly expenses.
Services
The app brings together convenient everyday services provided by the developer and partner companies — including guest pass requests, waste removal, food delivery, and much more.
Residents also receive exclusive offers and special promotions on partner services and products directly through the app on a regular basis.
Residents also receive exclusive offers and special promotions on partner services and products directly through the app on a regular basis.
